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TRAIL ICON

TRAIL ICON Support

Some TRAIL ICON products may show as Pre-Order or "LOCK IN YOUR ORDER" when making a prurchase, this simply means that the product is available for purchase but is in a production cycle and will be available to ship as soon as our quality control has been  completed.  

You can check our current production lead times here: https://trailicon.com/pages/production-lead-times

At TRAIL ICON, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@trailicon.com or (435) 535-1670 with your order number and

<h3 id="lost-packages">Lost packages</h3>At TRAIL ICON, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at <a href="mailto:support@trailicon.com">support@trailicon.com</a>&#xA0;or&#xA0;(435) 535-1670 with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support@trailicon.com within 24 of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement.

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